Delete your MatchIndex account

You can permanently delete your MatchIndex account and the data associated with it at any time. This page explains exactly how it works and what gets removed.

📩 How to request deletion

Send a deletion request by email Email us from the address you used to register your MatchIndex account so we can verify your identity.

Address your request to: support@matchindex.app
Subject: Delete my MatchIndex account

We'll confirm within 7 days You'll get an email confirming the deletion is complete. Most requests are processed within 72 hours.

Email support to delete account

What data is deleted

When you request account deletion, the following is permanently removed from our systems:

Data	Action	Retention
Email address	Deleted	Immediate
Password (hashed)	Deleted	Immediate
Favorite teams & matches	Deleted	Immediate
Push notification token	Deleted	Immediate
App usage analytics	Anonymized	Within 30 days
Subscription & billing records	Retained (legal/tax obligations)	Up to 7 years

Subscription & billing records are kept by our payment processor (Stripe) to comply with financial reporting laws. They are not used for any other purpose and are not linked to your deleted account profile.

Delete only specific data (without deleting your account)

You can also ask us to delete just a subset of your data — for example, your favorites or your saved alerts — while keeping your account active. Send an email to support@matchindex.app describing what you'd like removed.

Need help?

If you have any questions before requesting deletion, we're happy to help. Reach out to support@matchindex.app and we'll respond within 1 business day.